Delivery & Shipping

**Important Update Regarding COVID-19 impact on Delivery Times**

All of our shipping services are experiencing some delays due to COVID related staffing issues and reduced flight capacity. Please be aware that delays can be expected during this time. For orders outside of Melbourne, Australia, lead times may be extended by up to 2-4 days.

**Mother's Day Lead Time Guidance**

For regular and free shipping options, we recommend that orders be placed by April 27th 2022 to give a safe buffer for your order to arrive in time.

For the Express shipping option, we recommend that orders be placed by May 1st 2022 to give a safe buffer for your order to arrive in time.

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We use the services of reliable carriers to deliver your products anywhere in Australia and the rest of the world. All of our orders are dispatched from our warehouse in Huntingdale, Melbourne, Australia.

How to Leave Special Instructions/Order Notes

On your Shopping Cart, in the bottom left corner, right below the Subtotal, there is a button that says "Add Order Notes". Click that button and it will expand a box where you can enter your notes or special instructions for your order.

Australia Domestic Shipping Rates

Standard – We charge a flat rate of $5.95 incl. GST for all single item orders.

Free – Our policy for Free Shipping in Australia is all orders over $65 is free.

Express – We charge a flat rate of $11.00 incl. GST for all express orders. Express orders are all sent via Australia Post Express.

Our Domestic Carriers

We use various courier services to deliver orders around Australia. We select the courier based on the ‘best path’ of delivery. This means the best and quickest courier is selected for your delivery, depending on the strength of the courier companies’ network in your area.

We ship from Melbourne, Australia.

The carriers we use are:
Australia Post
Xpress to You (Melbourne Only)
DHL

Estimated Delivery Time

Melbourne
 - 1-2 Days
Other Capital and Major Regional Cities in Australia
 - 2-4 days
Outer suburban and regional areas - 4-14 days

International Shipping

 

We send via DHL for international orders. The ETA ranges from 3-8 weeks depending on location.

 

Shipping Terms & Conditions

All shipping fees listed are non-negotiable.

All delivery times are given as a guide only and are in no way guaranteed by Axign Footwear or the carrier.

Once an item has been shipped, it is the buyer’s responsibility to liaise with the shipping carrier in relation to the delivery of their parcel.

Once a parcel is accepted and signed for, it will be deemed to be delivered and will no longer be available to claimed under transit insurance.

If a parcel is damaged in transit, the receiver must reject the delivery and advise us and the shipping carrier immediately. We will process the replacement.

If a parcel is lost in transit, the buyer must let us know so we can open an investigation with the shipping carrier. For international customers, we will arrange replacement of the order once the investigation has been completed.