FAQs

Our warehouse in Huntingdale, Melbourne, VIC is open for visitors from 10:00am to 5:30pm on Monday to Friday (except public holidays). If you decide to come down, please give us a call so we can make sure the area is safe for you as we are an active warehouse. Our number is (03) 9544 6588.

Note: We are currently restricting access to our premises due to the COVID-19 outbreak until further notice.

Yes we can! You can either refer to our size chart, email us for help or you can call us on our phone number for advice. All shoes and shoe companies follow different sizing trends and have different sizes for shoe lasts. We try to follow the standards as closely as possible.

The best thing you can do to help us assist you over the phone or email is:
a) Let us know the Brand and Size of a shoe you currently and/or frequently are wearing now.
b) Measure your feet in cm. Follow our sizing guide for instructions on how to measure your feet.

On your Shopping Cart, in the bottom left corner, right below the Subtotal, there is a button that says "Add Order Notes". Click that button and it will expand a box where you can enter your notes or special instructions for your order.

Yes, within 30 days if it is the wrong size you are entitled to an exchange. The claim must be made within 30 days of receiving the product and product must be returned to us along with tracking details. After that we are happy to exchange to the right size.

Please see our returns and exchange policy for more info.

For whatever reason, if the product you purchased is not up to your standard or is simply not comfortable, you are entitled to your money back or an exchange within 30 days.

Please see our returns and exchange policy for more info.

You can return or exchange within 30 days of purchase if the product is faulty or unsuitable for your feet.

Please see our returns and exchange policy for more info.

You can rest assured about the safety of your payment info. Your credit card information is not stored on our website at all and only processed by our payment gateways. We are currently using PayPal, Shopify Payments, Apple Pay, Google Pay, ZipPay and Afterpay who all use state of the art online payment security processing and protocols.

For Australians: In Melbourne & Sydney – 1-2 days, QLD, SA, TAS is 2-4 days delivery. Rural & WA is 3+ days delivery. NT is 7+ days. We ship via Aramex Couriers and Australia Post.

For international orders: 6-10 days via Australia Post International and DHL.

See the Delivery Section for more detailed info.

Please note, delivery times are slightly delayed during Christmas and emergency disasters (e.g. COVID-19)

We were founded and are based in Melbourne, Australia. We are 100% Australian owned family business and are committed to staying that way.