Returns & Exchange

If you require a return (i.e. unsuitable) or exchange (i.e. ordered wrong size), simply follow the following steps:

1. Post the item back to us at our headquarters using Australia Post or Sendle to:
   Attn: Returns
   Archline
   1/68 Fenton Street
   Huntingdale VIC 3166
   Australia
   PH: (03) 9544 6588
2. Send an email to help@archline.shop requesting either a Return or Exchange
3. Within the same email, please provide us with: your name, order number, return tracking information and request (Return or Exchange)
4. We should reply to you shortly after receiving your email.

Terms & Conditions for Return/Exchange

1. Items are of a resellable condition (i.e. not dirty)
2. Items are posted back in its original packaging
3. Claim is made within 30 Days of Receiving
4. Return postage is covered by the buyer
5. We cover any postage of subsequent exchanges or swaps
6. Tracking number MUST be EMAILED to us when processing any return or exchange. If the tracking isn’t provided, this can result in delays (because we won't know it's been sent back until we receive it).